At LETTERBOX we want you to be delighted everytime you shop with us.

Our no quibble guarantee means that if for any reason you are unhappy with the item you have purchased, return it to us in a re-saleable condition within 7 days and we will issue a full refund.This does not affect your statutory rights.

Please include the returns slip with your return, wrap the package securely and post it at your expense to Customer Services, LETTERBOX, Unit B2 Formal Industrial Estate, Camborne, Cornwall, TR14 0PY.
We strongly recommend that you obtain a free proof of posting from your Post Office.

Should the goods be damaged or faulty, please contact us on 0844 888 6000 or email us. cs@letterbox.co.uk

Unless faulty, personalised items cannot be returned.